Cookie Policy
What Are Cookies?
Cookies are small text files that are stored on your device when you use our app or website. They help us provide a better experience by remembering your preferences, keeping you signed in, and understanding how you use Bellora.
How We Use Cookies
Bellora uses cookies and similar technologies (such as local storage and session tokens) to operate the app effectively, improve performance, and personalize your experience. We categorize our cookies into the following types:
Essential Cookies
These cookies are strictly necessary for the app to function. They include authentication tokens (JWT access and refresh tokens), session identifiers, and CSRF protection tokens. Without these, core features like signing in, booking appointments, and processing payments would not work. These cannot be disabled.
Analytics Cookies
We may use analytics cookies to understand how users interact with Bellora — for example, which features are most popular and where users encounter issues. This data is aggregated and anonymized. We use services like Google Analytics or similar tools. You can opt out of analytics cookies.
Preference Cookies
These cookies remember your settings such as your preferred language (English, Romanian, etc.), currency, theme preferences, and notification settings. They make sure your experience is consistent across sessions.
Third-Party Cookies
Some third-party services we integrate with may set their own cookies: • Stripe — for secure payment processing and fraud prevention. • Google (Sign-In, Maps, Analytics) — for authentication, location services, and usage analytics. • Apple Sign-In — for authentication. • Firebase Cloud Messaging — for push notification delivery. These third parties have their own cookie and privacy policies.
Managing Your Cookie Preferences
You can manage cookies through your browser or device settings. Note that disabling essential cookies may prevent the app from functioning correctly. • On web: Use your browser's cookie settings to block or delete cookies. • On mobile: Clear app data through your device settings. • In-app: You can manage your preferences in the Profile > Preferences section.
Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or applicable regulations (including GDPR and ePrivacy Directive). We will notify you of significant changes through the app or via email.
Contact Us
If you have questions about our use of cookies, please contact us at privacy@bellora.pro.